Today I had a case of not being able to manage a factory default (straight out of the box) Cisco 800 series ISR router. I could manage it through console, but not through CCP, also I was unable to ping it using the default 10.10.10.1 address from Cisco.

You will also find that you are unable to configure any of the FE switch ports with an IP address as you get the following error message:

“% IP addresses may not be configured on L2 links”

After a bit of research into the issue (nothing found on the Cisco website), you have to configure the IP address on VLAN 1.

So how do configure the router, so you can manage it through Cisco CCP?

Firstly, connect to the router via the console cable and carry out the following commands:
router>en
router# conf t
router#(config)interface vlan 1
router#(config-if) ip address 10.10.10.1 255.255.255.0
router#(config-if) no shutdown

Then, carry out the following commands:
Router(config)# ip http server
Router(config)# ip http secure-server
Router(config)# ip http authentication local
Router(config)# username <username> privilege 15 password 0 <password>
Router(config)# line vty 0 4
Router(config-line)# privilege level 15
Router(config-line)# login local
Router(config-line)# transport input telnet
Router(config-line)# transport input telnet ssh
Router(config-line)# exit
Router(config)# exit
Router>write memory

Following this, you should now be able to manage the router through Cisco CCP on 10.10.10.1 (255.255.255.0)